RESTORATION WERKS | PROJECT MANAGEMENT

- - - - - - - - - - - - - - - - - -

Restoration Werks has one of the most unique and valuable services in the industry... it's the way we do business with our customers. We make it a point to treat everyone the way we would like to be treated. It's a simple thing that is often ignored. And unlike most claims about customer service, ours is not just marketing hype.

THE WAY WE DELIVER

Our project management on full and partial restoration projects is the type normally normally reserved for very large budgets. We provide it for all our customers regardless of how much they spend and never charge for it. One way we do this is simple... we call you regularly with complete status reports. On longer term projects we give you the option of complete, weekly status reports. Any potential issues are addressed early and options are always presented so that you can make the most informed decisions. On the smaller projects, we simply turn it around fast for the right amount, as promised.

Another advantage to our system is how we handle the evaluation stage of any full or partial restoration. We determine what billing terms work best for you up front, based on the size and scope of your project. For the smaller or more general service work, our labor rates are simply lower than most shops and we still communicate the same way. We always strive to make it easy to do business with us. We want a long term relationship with our customers. After all, we know this won't be your last motorcycle!

WHY DOES IT MATTER?

You are unlikely to get this service anywhere else in the industry. We've done own own restorations in the past, before we had a shop. We know the kind of delays and frustrations that most people experience... even with the smallest things. If you've ever done a restoration or know someone who has, you may be familiar with some of these frustrating situations. Handling a project all on your own, you'll likely need to send out all the various parts and pieces to individual shops and independent specialists. Then, you have to manage where each individual piece of the project is. It's a real "catch 22". If you send sections of the project out one at a time instead of all at once, the project takes years. If you send things out all at once, you then have to manage each resource simultaneously. That in itself can be more work than you really want to manage, and can be exceptionally frustrating. The primary reason is, many shops have poor communication skills. They seldom call you to tell you where things are at, so you are always chasing them down to find out what is going on. They are most often behind schedule, largely because they make promises they can't keep. On top of it all, some simply do a poor job. This forces you to get the work done yet again, causing delays and sometimes increasing overall project costs. The worst part is that many have a habit of billing you more than you expected. These are not worse case scenarios... they're the most common of experiences.

WHAT ELSE CAN WE PROVIDE?

For full restorations, we deliver a portfolio of photos, records, receipts and other documentation. This way, your machine has more provenance that not only is a good reference for you in the future, but adds a great deal to your investment should you ever decide to pass your machine on to the next owner.